Technical Help - Please call us at (713) 461-8632 or e-mail us at firstname.lastname@example.org if you have any questions. Our sales people will be glad to answer questions on how to make knives, use our products or answer any shipping questions you may have.
Fax - You may fax your order to us 24 hours a day at (713) 461-8221.
Hours for ordering by phone - Our hours for ordering by phone are 8:00 a.m. until 5:00 p.m. (Central Standard Time) Monday through Thursday, 8:00 a.m. until 3:00 p.m. on Friday, and 9:00 a.m. until 12:00 noon on Saturday. Our shop is closed on Sunday and the following holidays: New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving and Christmas.
Payment - We accept VISA, MasterCard, Discover, American Express, PayPal, checks, money orders, and cashiers checks in U.S. funds.
Back Orders - We do not backorder unless you specifically request that we do so. On back orders, you pay shipping but there is no handling charge. You may indicate a second or third choice of substitution on the order form. When a product is out of stock and you have paid by check, cash or money order, we will issue a credit memo or refund. It can take as much as 28 days for processing a personal check before a refund can be issued.
NEW!! Out-of-stock Notification - A BETTER OPTION THAN BACKORDERING is the use of our new out-of-stock notification feature. It is located in the right margin next to the round "sold out" marquee by the product you are trying to order. If you select notify me, you will be notified immediately when this product is in stock.
Returns - If you have a problem with our merchandise or if a question should arise, please call a member of our staff at (713) 461-8632, or e-mail us at email@example.com, and we will be glad to help you. Returns and exchanges must be approved and returned to us within 10 days of delivery or items will be subject to a 15% restocking fee. No returns will be accepted after 30 days of purchase. A copy of the original invoice must accompany any return. We will not accept any COD return packages. Items must be returned by regular UPS or regular mail.
Catalogs - Catalogs in the US are $4.00 prepaid. International catalogs are $10.00 prepaid. For your convenience, the catalog is available in a PDF format that can be downloaded for free.